Lead Front Desk Representative
3.
5 Leesburg, GA Leesburg, GA Estimated:
$32.
3K - $40.
9K a year Estimated:
$32.
3K - $40.
9K a year 3 days ago 3 days ago 3 days ago ALBANY AREA PRIMARY HEALTH CARE, INC.
JOB DESCRIPTION LEAD FRONT DESK CLERK/RECEPTIONIST (EHR) JOB SUMMARY This position provides leadership in the responsibilities related to the front desk for all assigned to this area in addition to the routine duties of the position.
This position is responsible for the timely patient flow of the clinic in a pleasant, professional manner.
This individual is responsi-ble for sign-in of patient, accurate registration, and appropriate wait time before patient receives services.
Requires awareness of customer service expectations, desire to deal with the public and good communication skills.
JOB CLASSIFICATION:
110 DUTIES AND RESPONSIBILITIES Completes sign-in of patients documenting arrival time, updating patient demographics and in-surance carrier, printing encounter and checking in patient on EMR.
Gathers data for patient registration, obtains consent for treatment, collects and scans insurance and identification cards and uploads to the appropriate patients EHR.
Verifies coverage and eligibility on new patients by calling third party payors.
Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.
Knowledgeable of SFS process and able to explain and assists clients with application process.
Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments in global alerts.
Processes cancellation and no-show according to protocols.
Answers incoming calls for adding or canceling appointments to provider schedules.
Verifies phone number, date of birth and insurance information.
Verifies and reviews next day provider schedules for errors in scheduling.
Responsible for scheduling follow up appointments for patients.
Responsible for generating return to work/school forms for patients.
Follows walk-in policy and procedure.
Prepares provider monthly manual productivity reports indicating encounters, cancellations and no-shows.
Assists patients with requests for their medical records following release of medical record poli-cy and procedure.
Performs other duties as assigned.
LEAD RESPONSIBILITIES Act as point of contact for the front office staff when the manager is not in the office for activi-ties such as schedule coordination.
Coordinates daily call schedules each day for each provider (front office/medical records) Conducts schedule adjustments to maximize productivity and reduce the impact of provider shortages due to unplanned absences.
Assigns staff to work provider reschedules/delegates duties among front office staff regarding provider schedules.
Maintain a schedule of duties for front office to complete (i.
e.
end of day duties).
Completes monthly productivity reports.
Addresses patient opportunities before they escalate and require management intervention.
Dis-cusses any negative patient encounter that required intervention with manager.
New staff training and continuing education.
Assist with interviews for front desk candidates as requested.
Schedule/plan/organize front office meetings.
Coordinate copier maintenance and service including monthly reporting.
Manage postage including tracking/reporting monthly spending, refilling account, and submit-ting expense reports to finance department.
KNOWLEDGE, SKILLS & ABILITIES Knowledge of medical office procedures.
Skill in operating a computer and photocopy machine.
Skill in answering the telephone in a pleasant and helpful manner.
Ability to work under pres-sure and still maintain accuracy.
Ability to establish and maintain effective working relation-ships with patients, employees, and the public.
Knowledge of commercial, Medicare, and Medi-caid insurance procedures.
EDUCATION AND EXPERIENCE High school diploma or GED.
One year work experience, preferably in a medical office setting.
Training specific in medical terminology, insurance requirements, customer service highly desir-able.
TYPICAL PHYSICAL DEMANDS Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Occasionally lifting files or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard and hearing must be in the normal range for telephone contacts.
It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
TYPICAL WORKING CONDITIONS Work is performed in an office environment.
Interaction with others is constant and interruptive.
Contact involves dealing with sick people.
Occasional evening or weekend work.
JOB RELATIONSHIPS Supervised by:
Business Operations Manager,Operations Manager or Regional Di-rector Employees Supervised:
None Revised 10/2021.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Leesburg, GA Leesburg, GA Estimated:
$32.
3K - $40.
9K a year Estimated:
$32.
3K - $40.
9K a year 3 days ago 3 days ago 3 days ago ALBANY AREA PRIMARY HEALTH CARE, INC.
JOB DESCRIPTION LEAD FRONT DESK CLERK/RECEPTIONIST (EHR) JOB SUMMARY This position provides leadership in the responsibilities related to the front desk for all assigned to this area in addition to the routine duties of the position.
This position is responsible for the timely patient flow of the clinic in a pleasant, professional manner.
This individual is responsi-ble for sign-in of patient, accurate registration, and appropriate wait time before patient receives services.
Requires awareness of customer service expectations, desire to deal with the public and good communication skills.
JOB CLASSIFICATION:
110 DUTIES AND RESPONSIBILITIES Completes sign-in of patients documenting arrival time, updating patient demographics and in-surance carrier, printing encounter and checking in patient on EMR.
Gathers data for patient registration, obtains consent for treatment, collects and scans insurance and identification cards and uploads to the appropriate patients EHR.
Verifies coverage and eligibility on new patients by calling third party payors.
Communicates with patient about correct co-pays and deductibles with expectation of payment at the time of service.
Knowledgeable of SFS process and able to explain and assists clients with application process.
Updates sliding fee scale applications and/or assists patient in completion of new application and documents in off-bill comments in global alerts.
Processes cancellation and no-show according to protocols.
Answers incoming calls for adding or canceling appointments to provider schedules.
Verifies phone number, date of birth and insurance information.
Verifies and reviews next day provider schedules for errors in scheduling.
Responsible for scheduling follow up appointments for patients.
Responsible for generating return to work/school forms for patients.
Follows walk-in policy and procedure.
Prepares provider monthly manual productivity reports indicating encounters, cancellations and no-shows.
Assists patients with requests for their medical records following release of medical record poli-cy and procedure.
Performs other duties as assigned.
LEAD RESPONSIBILITIES Act as point of contact for the front office staff when the manager is not in the office for activi-ties such as schedule coordination.
Coordinates daily call schedules each day for each provider (front office/medical records) Conducts schedule adjustments to maximize productivity and reduce the impact of provider shortages due to unplanned absences.
Assigns staff to work provider reschedules/delegates duties among front office staff regarding provider schedules.
Maintain a schedule of duties for front office to complete (i.
e.
end of day duties).
Completes monthly productivity reports.
Addresses patient opportunities before they escalate and require management intervention.
Dis-cusses any negative patient encounter that required intervention with manager.
New staff training and continuing education.
Assist with interviews for front desk candidates as requested.
Schedule/plan/organize front office meetings.
Coordinate copier maintenance and service including monthly reporting.
Manage postage including tracking/reporting monthly spending, refilling account, and submit-ting expense reports to finance department.
KNOWLEDGE, SKILLS & ABILITIES Knowledge of medical office procedures.
Skill in operating a computer and photocopy machine.
Skill in answering the telephone in a pleasant and helpful manner.
Ability to work under pres-sure and still maintain accuracy.
Ability to establish and maintain effective working relation-ships with patients, employees, and the public.
Knowledge of commercial, Medicare, and Medi-caid insurance procedures.
EDUCATION AND EXPERIENCE High school diploma or GED.
One year work experience, preferably in a medical office setting.
Training specific in medical terminology, insurance requirements, customer service highly desir-able.
TYPICAL PHYSICAL DEMANDS Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Occasionally lifting files or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard and hearing must be in the normal range for telephone contacts.
It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
TYPICAL WORKING CONDITIONS Work is performed in an office environment.
Interaction with others is constant and interruptive.
Contact involves dealing with sick people.
Occasional evening or weekend work.
JOB RELATIONSHIPS Supervised by:
Business Operations Manager,Operations Manager or Regional Di-rector Employees Supervised:
None Revised 10/2021.
Estimated Salary: $20 to $28 per hour based on qualifications.
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